FAQ

General/Hours of Operation

Q: What is ACS Gaming?
A: ACS Gaming LLC is an LGS (Local Game Store) based in Pembroke Pines, Florida. We started out as an online retailer in September 2020. Our brick and mortar location opened in Pembroke Pines off of SW 196th Ave, and Sheridan Street (SR822) in the Bergeron Retail Plaza (1 mile east of US 27 [SR25] and 3 miles west of Interstate 75 [SR93]) on May 30, 2021. ACS Gaming mostly specializes in selling card game products.

 

Q: Where are you located?
A:
Our address is 6941 SW 196th Ave, Unit 20, Fort Lauderdale, Florida 33332

 

Q: What are the store hours?
A: Our Pembroke Pines location hours as of 12/06/2022 are:*

 Monday Tuesday Wednesday Thursday Friday Saturday Sunday
12:00pm-9:00pm CLOSED 12:00pm-9:00pm 12:00pm-9:00pm 12:00pm-9:00pm 10:00am-7:00pm 12:00pm-7:00pm

 

 *Tournaments may extend store hours. 

 

Our website; however, is open 24/7. However, maintenance may occur during the early morning hours (will be announced 24 hours in advance).

 
Q: How come the Pembroke Pines location comes up as Fort Lauderdale? 
A: Due to mapping and boundaries in Broward County, the area where our store is located comes up as unincorporated Fort Lauderdale instead of Pembroke Pines. Despite this boundary issue, our store is still located in the Pembroke Pines city limit.  
 

Shipping/Delivery

Q: How much is shipping and handling?
A: Shipping and Handling vary based on item’s or items' weight and shipping method. 

 
Q: Which shipping methods does the store offer?
A: We can ship orders through UPS and USPS.
Shipping Methods via UPS: Ground, Standard.
Shipping Methods via USPS: First Class Mail, First Class Package, Priority Mail.
*NOTE: Singles will always be shipped via USPS unless ordered with other items with UPS selected as the shipping method
 

Q: Is tracking provided with my order?
A: Tracking is provided in all orders except USPS First Class Package.

 

Q: When does my order ship?
A: Orders usually ship within 72 hours of placement. Orders placed on Saturdays and Sundays will be shipped by Monday evening. Orders placed on recognized holidays will be shipped out the next business day. Preorders are shipped within 3 days of release. The exception is, if an item in the preorder comes out at a later date. Preorders with items have different release dates will ship once all items are released.

 

Q: When will my order arrive?
A: Order shipping varies based on consumer’s location. We’re located in Pembroke Pines, Fl so order transit time varies between 2-5 business days for most deliveries.


Delivery and Pickup

Q: Do you offer pick ups?
A: Yes we do. Pickup hours are the same of our regular business hours. We are currently working on a method to allow purchases online and pick up in-store on the same day. Please call us at 754-779-7600 for any questions or assistance.

 
Q: Do you offer delivery?

A: Currently, not at this time. However, please do check back for updates.